Microsoft suggests help while engineers 'investigate additional mitigation options.'
Microsoft has issued advice to users after a massive outage linked to U.S. cybersecurity company Crowdstrike caused users' systems to suddenly crash.'We have been made aware of an issue impacting Virtual Machines running Windows Client and Windows Server, running the CrowdStrike Falcon agent, which may encounter a bug check and get stuck in a restarting state,' an update posted on the Microsoft Azure website said on Friday morning.
Alternatively, it said, users can try to repair the OS disk offline, using these instructions: 'Attach an unmanaged disk to a VM for offline repair. 'Disks that are encrypted may need these additional instructions: Unlocking an encrypted disk for offline repair. 'Once the disk is attached, customers can attempt to delete the following file. Windows/System/System32/Drivers/CrowdStrike/C00000291*.sys 'The disk can then be attached and re-attached to the original VM.
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