Microsoft is counting on Teams, with video calls and group chat, to propel it into the future. Some rivals say it’s using sharp-elbowed business tactics to get there.
When New York City’s education department ordered teachers to stop using Zoom videoconferencing for classes in April, because of security concerns, Microsoft Corp. seized the moment. A team of 50 Microsoft staffers worked around the clock with administrators and teachers across New York’s school district, the nation’s largest, to convert them to Microsoft Teams, the company’s rival conferencing and collaboration software.
Microsoft also gave the district expedited access to features that made Zoom so instantly popular, such...
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