Meta is working on a fix for “all users” whose Quest 2, 3, or 3S headsets have been bricked due to a recent software update.
Meta updated a note on the top of its Quest support site to say that a “software update issue” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The company writes that while “most” people can now use their headsets normally, it’s “actively working on resolving the issue for all users.” That Meta is now saying it’s working on a fix “for all users” may be good news for Quest 2 and 3 owners who’ve reported that Meta wouldn’t fix or replace their headsets because they were out of warranty.
Some Reddit users say the company has emailed a confirmation that they were getting out-of-warranty service for the issue, and a Meta support forum community manager wrote in an update yesterday that Meta’s customer support “should have new directions on how to support users now.
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