Cross-check moderation needs to be ‘radically’ more transparent with fewer special preferences for businesses and high-profile users, says semi-independent board
Meta Platforms’ Oversight Board recommended on Tuesday that the company revamp its system exempting high-profile users from its rules,The arrangement, called cross-check, adds a layer of enforcement review for millions of Facebook and Instagram accounts belonging to celebrities, politicians and other influential users, allowing them extra leeway to post content that violates the company’s policies.
The board had been reviewing the cross-check program since last year, when whistle-blower Frances Haugen exposed the extent of the system by leaking internal company documents to the Wall Street Journal. In 2019, the system blocked the company’s moderators from removing nude photos of a woman posted by Brazilian soccer star Neymar, even though the post violated Meta’s rules against “nonconsensual intimate imagery”, according to the WSJ report.
However, it added, Meta “has a responsibility to address these larger problems in ways that benefit all users and not just a select few”.
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