While it is ending the AI drive-through test with IBM, McDonald’s said it is not done with AI in its drive-through process.
The technology will be shut off no later than July 26, according to a memo sent to franchisees late last week, obtained by CNBC.in more than 100 restaurants. The so-called Automated Order Taker will be shut off no later than July 26, according to a memo sent to franchisees late last week, obtained by CNBC.
In statement, IBM said it will work with McDonald's on"a variety of other projects" as the test ends. In a note this spring, BTIG analyst Peter Saleh wrote that franchisees had not seen much progress on the automated order taker in the drive-thru,"expressing frustration that updates were infrequent and the demonstration at the worldwide convention was underwhelming," as all of the orders witnessed there were incorrect.
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