McDonald’s customers fed up with surprise charge for online orders: 'It's a rip off'

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McDonald’s customers fed up with surprise charge for online orders: 'It's a rip off'
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Today's Business Headlines: 03/28/26

Diners took to social media to blast the fast-food giant and its delivery partners over a growing list of add-on costs. Those include delivery fees, service fees, menu markups and — perhaps most galling of all — a controversial “small order fee” that kicks in when customers don’t order enough.

“Literally used my employee discount, and it’s still cheaper through DoorDash of this stupid ass fee,” the user wrote, sharing a screenshot of his $20.91 order that included nearly $8 in delivery order fees.Air Canada CEO stepping down after fatal LaGuardia plane crash — for issuing his apology in Englishchimed in : “Since when is $14 at McDonald’s small?? You used to be able to feed a family of 4 for that price.”Customers ordering through apps like DoorDash, Uber Eats — or even Mickey D’s own app — report paying delivery fees of up to several dollars, service fees that can reach around 15% of the order and extra charges when orders fall below a minimum threshold.after fees, taxes and gratuity. In another, a $5.29 McChicken ballooned to $12.74 once delivery, service and regulatory fees were added.“What used to be a value meal now feels like buying Ticketmaster concert tickets. Cheap upfront, painful at checkout time,” Ted Jenkin, managing partner at Exit Wealth Advisors, told The Post. Still, patrons have been pointing to higher menu prices on delivery apps, with some items costing more than they do in-store even before fees are applied. “Was going to order a daily double which is normally $3.20 … but if I have it delivered it would be $4.40 … before delivery fees,” one user griped. The biggest flashpoint is the “small order fee,” typically ranging from about $2 to $3.50 and triggered when orders fall below roughly $10 to $15, depending on the platform. Introduced on the McDonald’s app in 2022, the fee has drawn backlash from customers who say it pressures them to spend more just to avoid an added charge.Some customers say the stack of fees wipes out deals and discounts, while others question why delivery costs are so high when drivers may see only a fraction of the money.The backlash comes as McDonald’s has already faced criticism over rising menu prices, including viral posts showing high-priced combo meals. The company has pushed back, highlighting value offerings like its $5 meal deal — though such promotions usually don’t apply to delivery.“Fast food is supposed to be cheap and convenient … get the hell outta here with these premium prices,” another wrote.“Ordering delivery? Expect to get WHACKED with fees!”Warren Buffett's surprising revelation about his relationship with Bill Gates since Epstein scandal came to lightChina unveils Atlas drone swarm system – each one controls 96 precision dronesStream It Or Skip It: 'Jo Nesbø's Detective Hole' On Netflix, Where A Troubled Detective Tracks Down A Serial Killer Who Is Terrorizing Oslo

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