McDonald’s has apologized for a global technology outage that shuttered some restaurants for hours.
McDonald's sign is seen in Wheeling, Ill., Thursday, March 14, 2024. System failures at McDonald's were reported worldwide Friday, shuttering some restaurants for hours and leading to social media complaints from customers, in what the fast food chain called a technology outage that was being fixed. The company said the outage was caused by a third-party technology provider and was not a cybersecurity issue. It started around 12 a.m.
The company said the outage also wasn't related to its shift to Google Cloud as a technology provider. In December, McDonald's announced awith Google that will move restaurant computations from servers into the cloud. The partnership is designed to speed up tasks like ordering at kiosks and to help managers optimize staffing.on X, formerly Twitter, that “operations are temporarily out at many of our stores nationwide," calling it “a system failure.
A worker at a restaurant in Bangkok said the system was down for about an hour, making it impossible to take online or credit card payments but allowing it to still accept cash for orders. A worker at a Milan restaurant noted that the system was offline for a couple of hours and a technician walked them through getting it back up and running.
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