For the most part, Starlink customer support has continued to block the accounts linked to kits used by over 300 Starsat customers, except for one lucky user. Here is how he convinced the company to unbrick his device.
A company that unofficially resold SpaceX’s Starlink services and managed their subscribers’ accounts in South Africa is refusing to give users free replacements of their bricked dishes.
Numerous Starsat customers on Facebook groups for Starlink users in South Africa have complained that the ISP is not giving them feedback on these follow-ups. They posted a photo with the account number and name of the account holder — “JH Lombard trading as Starsat Africa” — and screenshots from a LinkedIn page for Johannes Lombard.
Therefore, IT Lec could have been making roughly R1,000 monthly profit per customer using its reselling services. Instead, it charges customers with bricked kits R5,999, excluding taxes and shipping, to get a replacement unit registered in their own name. This is for only the dish — not a whole kit. However, the replacement dish was also not working, with an error showing it was in an unexpected location and could only be used in its registered location.
Civil Lawsuit — Individuals can initiate a civil lawsuit to recover damages if they believe they have suffered a financial loss due to Starsat’s actions. Many users have been critical of Starlink’s own response to the resale of its services and its support teams’ reluctance to migrate the kits of blocked users to their own accounts.Having a Starlink kit linked to a specific password-locked account ensures that the kit can be blocked in case of theft.
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