When Chicago residents dial 911, it may be a while before police show up — even in cases where department policy calls for an “immediate” response.
Inexplicably, the charts focused only on the final portion of a response: the time it takes, once officers are dispatched to a scene, for the first officer to arrive. In essence, the charts measure the travel time for officers, excluding the time it took for a 911 operator to pick up the phone, to discern the nature of the call and to hand the call off to a dispatcher, as well as the time that elapsed before the dispatcher directed an officer to the scene.
In essence, that’s the middle leg of the emergency response, the one before the travel leg that the city charted online. This information was buried in massive data sets the city posted at the bottom of the website, below the charts. Unlike the travel leg, times are listed for nearly every call, and reporters analyzed those numbers for all calls received from January through November 2022.
District 3 — where the Jeffery Pub is located — covers much of South Shore up to Jackson Park, and west to the Dan Ryan Expressway. The median time to dispatch a Priority 1 call was 9.3 minutes, with nearly half of the high-priority calls taking longer than 10 minutes to dispatch. Citing several studies, the lawsuit alleged that an “unfair deployment scheme results in longer delays and even denials of responses to critical 911 calls in minority neighborhoods as compared to white neighborhoods,” according to a statement from the ACLU.
The data the city posted doesn’t include information about the demographic makeup of police districts, but the Tribune used data from the U.S. Census to show that majority Black and Latino police districts tended to have longer waits than majority white districts for calls to be dispatched. The two districts with the fastest median dispatch times were majority white, and the three with the slowest median times were majority Black.
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