British Gas, EDF and Shell Energy websites STILL struggling
EDF said it is "experiencing technical issues with our website and app when customers are trying to submit meter readings"., even if you're unable to log on.Shell Energy also confirmed it is still facing technical problems this morning.
"We're experiencing technical issues with My Account due to high volumes of customers logging in yesterday," it said on Twitter.The supplier will allow you to submit a meter readingCustomers were urged to submit meter readings to prove how much energy they'd used up to March 31. This is to prevent households being charged at the higher rate for energy that was actually used before the hike.If you still can't submit your meter reading due to technical issues, don't panic.Many websites have set up online form systems for you to submit your reading, which will work even if you can't log on.
Most suppliers will accept readings for a few more days, so don't worry if you can't do it right now.
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