“This accomplishment reflects our commitment to raising the bar and setting new standards for customer service and satisfaction in the airport sector,” Mactan-Cebu International Airport Authority General Manager and CEO Julius Neri Jr. said in a statement.
CEBU, Philippines – The Mactan-Cebu International Airport has become the first airport in the Philippines to receive the Airport Customer Experience Accreditation for Airport Service Quality from the Airports Council International .
Established in 1991, ACI has 712 members in 171 countries that operate 1,925 airports. Their primary mission is to unite airport authorities through the standardization of safe, secure, and sustainable aviation industry practices. ACI described it as “the only accreditation program in the airport industry to provide a 360 degree view of customer experience management.”
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