Barry Collins has been a technology writer and editor for more than 20 years. He covers new developments in PCs, Macs, gaming and more, including the CrowdStrike crisis. He was assistant editor of The Sunday Times’ technology section, editor of PC Pro magazine and has written for more than a dozen different publications and websites over the years.
Apple Care+ promises Apple device owners “unlimited incidents of accidental damage protection.” But as one Mac owner has discovered to his cost, there are indeed limits to what Apple is prepared to repair.
As Farenga had purchased AppleCare+ protection with his MacBook Pro – which can cost up to $399 for three years’ protection – he sent the device to the company hoping for a repair or replacement. But Apple refused to repair or replace the device, claiming it was “too damaged.”– told me that Apple pointed to clauses in the AppleCare+ terms and conditions that exclude certain types of accidental damage.
Farenga told me that he had received the damaged MacBook back from the company and “would try and file a complaint with Apple.” “What does accidental damage even mean if not this?” argued another commenter. “Depending on your dedication, you should be arguing up whatever chain of command they have and not stopping.”
Macbook Laptops Hardware Repair
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