Forrest Stanford said he couldn't get through to Comcast because he's not a customer. So he reached out to Contact Denver7, which got results. via jaclynreporting
"My wife does [the landscaping]. This last winter, she built a labyrinth," said Stanford."It was kind of dangerous," he said, referring to two cable lines that kept drooping lower and lower."I could reach up and grab — it was two lines — and I could just grab them."Stanford said he tried to contact Comcast through its website. When he was unsuccessful, he found a number to call and was referred to another number.
He said after a few more failed attempts to reach a person, he reached out to Contact Denver7. After contacting Comcast the next day, a technician removed the lines from Stanford's backyard. In a statement to Contact Denver7, Leslie Oliver, a Comcast spokeswoman wrote, “Channel 7 is a valuable partner to Comcast and the broader community as we work every day to keep people connected to what matters most to them. The station brought Mr. Stanford’s concern to our attention, and our dedicated field technicians were happy to quickly resolve the issue for him.”
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