Lost trust, probed profits and the cost of convenience: Inside Australia's supermarkets report

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Lost trust, probed profits and the cost of convenience: Inside Australia's supermarkets report
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Australia's competition watchdog is six months into a year-long inquiry into the supermarket industry. These are some of its key findings so far.

The extent to which customers have lost trust in Australia's supermarkets and the tactics Coles and Woolworths use to price products differently around the country has been revealed by a scathing new report. The Australian Competition and Consumer Commission report has also questioned whether supermarkets are increasing their profits at the cost of primary producers.

9 per cent" between 2018–19 and 2022–23. Meanwhile, the ACCC found that, over the past years, both Coles and Woolworths had increased their earnings before interest and taxes margins — a key indicator of company profitability. "Our preliminary analysis suggests Coles and Woolworths may appear more profitable, than some of their international peers, using some profitability metrics," the report reads.

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