A shortage of mental health care workers stemming from the pandemic has made it even more difficult to provide follow-up appointments within 10 days, representatives from Kaiser said. Read more ⤵️
Long wait times at Kaiser Permanente for mental health care are persistent and may violate a state law aimed at addressing the problem, according to testimony at a state Senate hearing this week.
It also requires that health plans arrange out-of-network care if an appointment with Kaiser is not available within those 10 business days. State lawmakers at the hearing probed whether Kaiser Permanente and other health plans are complying with the state law, which was approved by Gov. Gavin Newsom in October 2021 and went into effect on July 1.
However, a shortage of mental health care workers stemming from the pandemic has made it even more difficult to provide follow-up appointments within 10 days, representatives from Kaiser said. Mary Watanabe, director of the California Department of Managed Health Care, said her department has experienced a 20% increase in complaints for timely access to behavioral health care from Kaiser enrollees in 2021 compared with 2020.
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