Heathrow, Britain's busiest airport, said service levels have been unacceptable at times in recent weeks, with long lines for security, delays helping passengers with reduced mobility, and luggage going missing or arriving late.
FILE - Travellers queue at security at Heathrow Airport in London, Wednesday, June 22, 2022. London’s Heathrow Airport apologized Monday, July 11, 2022 to passengers whose travels have been disrupted by staff shortages. The airport warned that it may ask airlines to cut more flights from their summer schedules to reduce the strain if the chaos persists.
“We want to apologize to any passengers who have been affected by this,” the airport said in a monthly traffic update. At Heathrow, unclaimed luggage has piled up in arrivals because of a technical glitch in the baggage system. Heathrow said it started recruiting in November in anticipation of this summer's recovery in travel demand and expects security staffing will be back to pre-pandemic levels by the end of July. It also has reopened Terminal 4 to give passengers more space.
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London's Heathrow airport apologizes for travel disruptionsLONDON (AP) — London’s Heathrow Airport apologized Monday to passengers whose travels were disrupted by staff shortages and warned it may ask airlines to cut more flights from their summer schedules to reduce the strain if the chaos persists .
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Heathrow apologises for poor service, could ask for more flight cutsLondon's Heathrow Airport apologised for unacceptable service in recent weeks, with long queues, delays for those with reduced mobility and baggage issues, as it struggled to cope with 40 years of passenger growth in four months.
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