Load shedding is hastening the decline of traditional voice telephony in South Africa, new research has found.
According to BMIT’s latest, it is expected there will be a “continuing steep decline in call volumes and revenues across both the fixed and mobile voice services market”.
for calling as the mobile operators struggle with network quality amid intense load shedding by Eskom.During power outages, WhatsApp and other voice-over-internet apps often offer superior voice quality than regulator mobile calls as users can route the call over Wi-Fi and fibre.
Although load shedding is accelerating the trend away from traditional voice, it’s a trend that is evident in all markets.
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