Lexus received the highest score on the J.D. Power U.S. Vehicle Dependability Study for 2023, ahead of Kia and Genesis on the benchmark list.
Lexus has reclaimed the top spot in the J.D. Power U.S. Vehicle Dependability Study for 2023 afterThe study is based on a survey of owners who have had their vehicles for three years and graded them on 184 possible problem areas, plus their current overall condition.Lexus received a score of 133 problems per 100 vehicles and was followed by its two rivals, with Genesis at 144 and Kia at 152. The industry average was 186, which was an improvement from 192 in the 2022 study.
Infotainment systems were responsible for the most complaints, and mainstream brands outperformed premium automakers with an average score of 182 to 205, due in large part to all the new tech being introduced first in luxury models. "It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first," said Frank Hanley, senior director of auto benchmarking at J.D. Power. Ram, Volvo and Nissan saw the biggest improvements this year, dropping 77, 41 and 35 points respectively, while Land Rover , Lincoln , Audi Ford and Tesla had the worst scores.
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