A bipartisan call for action followed a Washington Post report on a crisis at the little-known state offices that process applications for Social Security’s two disability programs.
The top Republican on the House Ways and Means Committee, meanwhile, called for “serious bipartisan reforms” to address poor customer service and the explosion in pending claims at the agency.Monday on a crisis at the little-known state offices that process applications for Social Security’s two disability programs.
The state Social Security offices — located in 50 state capitals, the District and Puerto Rico — have reached a breaking point as workloads have piled up during thepandemic, and low-paid employees who review claims have quit in droves, fleeing jobs that have become untenable. More than 1 million disabled Americans, many of them poor and elderly, are waiting months or years to hear whether they will receive benefits. Processing times have doubled in some states and almost tripled in others.
An additional 3,950 disability examiners working in state offices quit or retired during this period, Social Security officials said.
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