The fun flying version of a Greyhound bus
The Southwest Airlines gate agent at Burbank’s A4 early Thursday morning, when I inquired about customer reaction to the company’s announcement that it would soon end its famous free-for-all open-seating policy in favor of assigned seats, quickly went on the defensive.No, no, I tried to say soothingly, I’m not saying it’s your fault. I just wondered what people were saying.No, it isn’t, I reassured her.
Bulkheads. Extra leg room. Video screens, oh cheapskate Southwest? Or are you even perhaps considering, shudder, creating a business class up front, so that the worthies among us can pay thousands of dollars more to travel the same distance for the privilege of really spacious seats, early boarding and a glass of Champagne?
I mean, what’s next — stopping the endearing, barmaid-sexy patter of the flight attendants’ PA announcements? The bad cocktail-napkins puns? Adding a variety of airplanes willy-nilly to the mix rather than knowing that whether you are flying to San Diego or New York City, you’re going to do it in a Boeing 737? Losing that feeling that when you fly Southwest you’re part of a team effort rather than a hierarchical one, that the captain is no better than the ground...
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