As people look for appliance deals this holiday season, a Lakewood woman has some advice for Best Buy shoppers
LAKEWOOD, Colo. — She reached out to Contact Denver7 after a washing machine install went wrong and she couldn't get her money back.
Denver7 met Wendy Taylor at the beginning of September, about a month after she had a brand-new washing machine installed. The installation turned into her worst nightmare, but she finally got the payout she deserved after a battle with Best Buy. “At this point, I’m just happy to have it over,” Taylor said.
Taylor moved into her Lakewood home over the summer and had the washing machine installed at the beginning of August. She bought the appliance from Best Buy, who sent out a third-party company called NAL group to install the washer. That's when the issues began.Taylor called in a plumber and soon learned the installers punctured the waterline tube, which made sense after she says she saw the installers shove her washer against the wall.
“I had to have the walls taken out because of the mold, water seeping up in the walls, and the carpeting needed to be replaced,” Taylor said.She filed a claim with Best Buy, but it got denied and the installer wouldn't take responsibility, so she reached out to Contact Denver7 for help. She eventually got a call from the company, saying they would try and work things out and the back-and-forth emails began.
Taylor says she still ended up paying a few hundred dollars out of her own pocket, but at this point, she says she's just ready to move on.Editor's note: Contact7 seeks out audience tips and feedback to help people in need, resolve problems and hold the powerful accountable. If you know of a community need our call center could address, or have a story idea for our investigative team to pursue, please email us at [email protected] or call 832-7777.
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