KZN municipality uses tech to amplify emergency response

Hytera and KwaZulu-Natal municipality Ray Nkonyeni roll out digital call handling system for emergency services. UnifiedCommunications EmergencyResponse

Ray Nkonyeni Municipality in KwaZulu-Natal has turned to technology to streamline its communication, dispatch and data transmission processes.. With 160 subsidiaries across the globe, including SA, Hytera provides communications technologies and solutions with voice, video and data capabilities.

In terms of the new system, Hytera reveals it aims to improve the safety of citizens and the efficiency of emergency services, providing timeline-based tracking and recording of incidents, clear and easy access to documents and reports , generate call and incident statistics, as well as identify where further improvements can be made.

Speaking to ITWeb on the sidelines of the Africa Tech Festival 2022 event in Cape Town this week, Ray Hesse, head of pre-sales in Africa for Hytera, explained that one of the pain-points faced by Ray Nkonyeni was that it struggled to dispatch firefighters, EMS and traffic police timeously. “At Ray Nkonyeni, we set up our call-taking facility, which is call centre management software, as well as an incident management platform. Its power is that it can take multiple alarms coming in – whether it’s a fire alarm, etc.”

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