KPDN: TouchNGo Must Rebrand Visa Card To Avoid Confusion Among Consumers
Salahuddin said that the company must not use the Touch ‘n Go branding on the Visa card to avoid confusion among consumers as TNG is too deeply associated with toll and public transportation payment systems. As per what we have reported before, the new Visa card is not able to perform these transactions which are the staple functions of a traditional TNG card.
KPDN’s task force has also directed TNG to provide early notification to users before their TNG card expires. The company also need to expedite as well as improve its refund and balance transfer process. The meeting also involved representatives from the Ministry of Works , Malaysia Competition Commission , and Malaysian Highway Authority according to Salahuddin. As noted before, KPDN’s task force is being chaired by the KPDN’s Seceretary-General, Azman Mohd Yusof.
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