Software solutions and telecommunications provider Jasco Communications has partnered with American IT firm Freshworks to roll out cloud-based solutions aimed at making work easier for organisations.
The solutions include a unified communications software that helps organisations to easily manage vast amounts of feedback they receive from their customers either through voice calls or social media messages.
"You can get onto WhatsApp, text your bank account number to check your account balance and it will automatically respond, after entering some security features such as your pin, biometrics or other information to authenticate that it is you. You can also get a bank statement, and the amount you qualify for as loan," noted Mr Muthui.
Another solution, Freshservice, helps to modernize service management, streamline processes across departments and plan and implement projects easily. "With advanced reporting and analytics, organisations can gain valuable insights into their customers and sales performance, and make data-driven decisions to optimize their business," noted Tony Savala, CEO, Jasco Communications Ltd.
Being cloud-based solutions, the firm has also partnered with cyber security affiliate Tai Soc to ensure that client's data is safe.
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