Travel websites allowing users to filter by aircraft type after Boeing crash
BENGALURU/OSLO - Travel website Kayak is making changes to let customers exclude specific aircraft types from searches, and booking sites are looking to reroute passengers, after an unexplained Boeing jet crash that killed 157 people in Ethiopia.
"We are releasing that enhancement this week and are committed to providing our customers with all the information they need to travel with confidence." The Twitter accounts of Southwest and American Airlines were swamped with customers asking for refunds or to be moved to other flights, and complaints about long hold times before being connected to a representative.
The crash in Ethiopia was the second in the last five months involving a Boeing 737 MAX 8. Last year, a Lion Air jet went down in Indonesia, killing 189 people.
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