Months after Julie Jenner's husband died, she tried to access the Qantas Frequent Flyer points the couple had collectively accumulated. But as per a clause in the fine print, the points had already been cancelled.
abc.net.au/news/what-happens-to-frequent-flyer-loyalty-points-when-someone-dies/102106132Julie Jenner had been struck by gut-wrenching grief, losing both her husband and her youngest son in the same year.After Julie Jenner's husband died, she tried to access their collectively accumulated Frequent Flyer pointsQantas says it is part of the membership terms and conditions
Ms Jenner said while the couple shared a bank account and collectively accumulated the points, the primary Frequent Flyer member was her husband, Thomas. She said while her solicitor encouraged her to take further action, she did not want to engage in "another battle". "In terms of Qantas, it's in the name of the person who holds that account, and if they die, then according to the Qantas fine print, those points are cancelled upon notification of that person dying.
"If your agreement with the airline says your points are cancelled when you die, then that's what happens, unfortunately," he said.
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