John Lewis considers replacing its famous promise to match rivals' prices as its new boss plans radical business changes
John Lewis is planning to replace its famous promise to match rivals' prices as its new boss plans radical changes to the business.
The department store chain has already announced the closure of eight stores including its flagship Birmingham site which only opened five years ago as it struggles to adapt to the challenges arising from the pandemic. This year between 60% and 70% of John Lewis's sales are expected to be online, compared to 40% last year.
However the commitment has never applied to sales from internet-only retailers, which have lower costs and often undercut the High Street on price.
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