CNBC’s Jim Cramer said the value of artificial intelligence is in its customer service potential across industries.
CNBC's Jim Cramer said the value of artificial intelligence is in its customer service potential across industries.
"It's the perfect way to run customer interactions rather than using humans who can speak unclearly, don't really understand you, are impatient and are just plain exhausted," he said. Cramer said it gives enterprise and consumer clients"something better than we already have" and reduces the number of employees businesses need to hire.on Tuesday pinpointed why he thinks artificial intelligence is useful across the business world, saying its value stems from customer service potential across industries."It has time for you. It acknowledges you. It has a brain. It's polite.
Cramer acknowledged that much of the AI hype on Wall Street has not translated to real-life use cases or resulted in economic changes just yet. To many businesses, it is a necessary expense, he said, something they must invest in to keep up with peers, but it hasn't garnered returns — except, perhaps, for those that manufacture the hardware. He also noted that numerous CEOs with whom he speaks tout AI strategies that can feel"boilerplate.
"AI makes things go faster — everything. It makes things more rational — everything," he said."And it can make machines behave like humans."
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