Jacksonville’s city-owned utility JEA has released results from its latest employee engagement survey, as City Hall continues an investigation into concerns about workplace culture at the agency.
Traffic Alert: All northbound lanes of I-95 near SR 200 in Nassau County shut down due to fatal crash Jacksonville , Florida, Georgia Weather Radar | News4JAX | WJXT JEA says 59% of employees participated in the survey — 1,362 out of 2,314 employees.
JEA says respondents also submitted 4,124 written comments. The utility says its overall results are benchmarked against “comparable electric and water utility companies. ”23% below comparable utilities. The newly released comments show a wide range of experiences across the utility.
Some employees described pride in the work and serving the community, including one comment that said they love “helping the people of our community in times of bad storms by getting their power back on in a quick, safe, and timely manner. ” Others emphasized teamwork and stability, with one employee writing that they feel supported by coworkers and that the job’s purpose is part of why they stay.
But other comments were sharply critical of leadership and workplace culture — including direct mentions of CEO Vickie Cavey and City Hall.
“I don’t trust the Board or Vickie, or at this point anyone at City Hall. JEA isn’t a political tool. It is a community service. ” In another comment, an employee described the culture as “unsettled,” while others pointed to what they called constant change at the top and stress tied to outside scrutiny.
The survey also included several higher-scoring measures related to employees’ direct supervisors and overall satisfaction :What JEA says happens next In a statement released with the results, JEA said it is analyzing the survey and that senior leadership is developing action plans to address key employee concerns. JEA also noted it has received three USA TODAY Culture Excellence Awards in the categories of Work-Life Flexibility, Professional Development, and Compensation and Benefits.
Chris Will has joined the News4JAX team as a weekend morning reporter, after graduating from the University of Florida in spring 2024. During his time in Gainesville, he covered a wide range of stories across the Sunshine State. His coverage of Hurricane Ian in southwest Florida earned a National Edward R. Murrow Award.
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