'This is not who we are,' the bank leader said.
told employees that he's "disgusted by racism and hate in any form" after a New York Times report detailed instances of discrimination at the bank's branches.
Dimon said that he's instructed his managers to look deeper into the bank's policies and culture to reach higher standards of fairness. We must make sure that the culture we aspire to reaches every corner of our company. We have done some great work on diversity and inclusion, but it's not enough. We must be absolutely relentless on doing more. I've instructed my management team to continually look into our policies, procedures, management practices and culture to set and achieve the highest possible standards. There is always more we can do.
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