IT Leadership Series: FNB’s Russel Clarke – data, AI and ‘atomic habits’
First National Bank in 1994 and has been with the organisation his entire career.
Clarke admires disruptive technologies that challenge the status quo — by implementing solutions that push the bar, driving innovation and business value.FNB provides personal, private, business, commercial and corporate banking services to millions of customers across South Africa. Over and above our core banking activities, we have insurance and MVNO products to provide our customers with digital platforms and a financial ecosystem to support their financial lifestyles and preferences.
Banks are extremely competitive and one thing keeping CIOs awake at night is the scarcity of skills. With the brain drain in South Africa, hanging on to key staff is a problem. And as the cost-of-living escalates, key staff that don’t emigrate are seeking higher-paying opportunities. Banks and other IT companies end up outbidding each other and are either forced to pay up for key staff or outsource while trying to keep costs down.
Adopting these principles creates an environment that is highly sought after by other employees and demand from outside to join your team increases significantly through word of mouth and interaction.Make sure you explore all your options when planning your career. Ensure you get exposure to as many disciplines as you can so that when you are ready to choose it’s with an holistic perspective.
Mundane jobs will get automated and new job types will be created to align with the digital evolution. As machines cannot do everything, I foresee staff with high levels of emotional intelligence, leadership and people skills becoming more sought after.
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