'It had just vanished' - the shock when tech fails

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'It had just vanished' - the shock when tech fails
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Cloud computing is a popular way for firms to buy computing but, when it fails, chaos ensues.

Natalie Brown had built her blog into a thriving business over the course of a decade, pouring heaps of effort into it. Then it disappeared.

And she had no access to the backup for her blog either, since it had also been hosted in the cloud by Gridhost. Days of stress ensued. Many tears flowed. . It allows small businesses, for example, to set up email or data processing facilities without having to maintain their own IT infrastructure.Cloud computing firms like AWS have seen explosive growth in recent years

She says Gridhost's owner tsoHost would not allow her access to her blog data and she was only able to retrieve it after enlisting the help of her former web developer. "He said it took him about six hours negotiating with them," she recalls.

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