Island Energy customers in Jersey reported receiving letters informing them their monthly bills would double, which the company CEO says she was not aware of.
Island Energy's CEO says the company "hasn't been sending any bills" despite customers receiving letters informing them their Direct Debits would increaseResidents shared their disbelief on social media after receiving the letters from utility company Island Energy.
They read: "We have completed a review of your gas consumption and monthly Direct Debit payments made over the past 12 months and note that your current monthly payment does not meet your gas consumption.The price rise is due to come into effect from customers' November 2023 bills. One said on social media to say they are "fuming", their post read: "This is certainly not the time for receiving a gas bill with a huge increase per month.
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