Is the 311 line helping to address the city's pothole problem?

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Is the 311 line helping to address the city's pothole problem?
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Madison Thomas joined KGUN 9 in July of 2023 as a multimedia journalist. She graduated from Arizona State University in May of 2023 with a degree in journalism and mass communication, a minor in political science and certificate in cross-sector leadership.

TUCSON, Ariz. — Last December, the City of Tucson launched 311, a line used for non-emergency reporting – including potholes. However, Tucsonan Dan Brown says he has submitted several different pothole requests, but nothing has been done.Brown has lived in the area for over 20 years where he has continuously been dealing with the same problem. He said it’s like driving through an obstacle course.

Public Safety Communication Manager, Alicia Rubio said, “They really are counting on the public to report those things when they come across them.”

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