'Everything about it told me that I had to pay': After complaints, city ambulance provider changes its paperwork
Complaints that San Diego’s new ambulance provider, Falck USA, has been sending some patients mailings that look like bills have prompted Falck to add cover letters to the mailings this week that aim to reduce confusion.
“It made me wonder whether they are trying to generate revenue they aren’t entitled to,” Rubenstein said. Falck, which took over the city’s ambulance service in November 2021, agreed to begin including the new cover letter in July, after aides to Mayor Todd Gloria raised concerns about the mailings. “Staff met with Falck and discussed their billing process, agreeing that the document was confusing,” Griffin wrote. “Falck cannot bill the insurance company without a patient’s signature. Falck executives are formulating a cover letter to explain the document and clarify the request for a signature.”
In addition, the mailing says “please make check payable to San Diego Falck Mobile Health Corporation” and gives options for paying by mail, by phone or over the internet.
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