What to know before you call America's new mental health crisis hotline.
As of July 16, when you dial 988 from anywhere in the country, callers are routed to the. The previous number for the lifeline has been redirected to 988, making it easier to reach the services you need. On the other end of the phone, you will first hear a greeting message, and then you'll be directed to a crisis counselor at a local call center based on your area code, Collins explains.
Each center is independently operated, but most centers employ a mix of staff and volunteers."All centers train all of their call takers, with an average of 90 hours of training," Collins says. The Lifeline also provides several tools and resources to support the call takers, including a safety assessment site, webinars, and a number of guidance documents and tip sheets.Sometimes.
"Is it [the hotline] going to be perfect nationwide, come July? Absolutely not," Snow tells POPSUGAR."But I'd like to say that it's getting better every day and more communities are expanding the ability to have that mobile crisis so that people can get the response they deserve."to give states the money to expand these mobile crisis teams, Snow says.
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