IRS leaders say they care about staffers’ feedback, but the tax agency axed its employee suggestion program in 2021 and has yet to come up with a replacement, according to an inspector general’s report Monday.
leaders say they care about staffers’ feedback, but the tax agency axed its employee suggestion program in 2021 and has yet to come up with a replacement, according to an inspector general’s report Monday.said it was wasting too much money on the program with too little payoff. It spent more than $4 million a year but rejected almost all of the suggestions it received.
But a reviewer rejected the suggestion, indicating on a form that the suggestion box was supposed to be for cost-savings, not increased revenue.Other suggestions to improve taxpayers’ rights were also rejected as outside the scope of the suggestion box. In one example, an employee noticed that taxpayers in bankruptcy were seeing payments delayed and sometimes misapplied because they all used a single service center. That suggestion was canned, but no explanation was given for why.After killing the suggestion box,
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