According to a Reddit user who placed a call to the IRS, the agent on the phone hung up after she found the caller was using Google's 'Hold for Me.'
. You might remember that Duplex allows Google Assistant to make reservations and appointments for you by holding a two-way conservation with a real person even throwing some strategic"uhs" into the call to make it sound as realistic as possible.user with the handle"powerbird101," he was on hold for 90 minutes with the Internal Revenue System and used"Hold for Me" on his Pixel 6 Pro.
There is no question that when Google alerts the other party that you are returning to the call, it can be confusing. One Redditor explains what happened when he used"Hold for Me" with his bank. He writes,"I was using hold for me the other day with Capital One, and when I returned to the call, the lady asked me if there was a third party listening in to our call. I said in a confusing tone"No". Then she asked if I was the only person on this call with her.
Later I thought about why that was such a weird exchange, and I think it was because when I returned to the call, the Google Assistant spoke saying I was returning to the call. Incredible feature, but when it comes to financial institutions and other official business, it can definitely confuse people."
IRS policy states that you cannot record telephone conversations with the IRS which probably explains the agency's reluctance to accept calls that are placed on hold using"Hold for Me."Get the most important news, reviews and deals in mobile tech delivered straight to your inbox
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