The investigation follows a lawsuit filed late last year that claimed tens of thousands of drivers were charged incorrectly while driving through the toll.
The San Diego County Board of Supervisors and SANDAG Board of Directors met Friday to discuss the findings of the investigation – which found the toll road operation system to be unreliable and led thousands of people to be mischarged.
“Definitely need to get to the bottom of this," said Nicole Brown, who claims she was unfairly charged. Last fall, former SANDAG executive - Lauren Warrem - sued the agency, claiming she was fired as retaliation for raising concerns about toll system errors. In doing so - tech problems went public. “SANDAG has suffered significant revenue losses due to a lack of adequate and timely monitoring,” says the report. “At least $1 million in revenue has been lost due to a function in not being turned on.”“I felt wrongly terminated. It was very concerning that we, that SANDAG was misallocating customers’ funds, I mean those were personal funds," she said back in November.
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