Instacart is revising it's tipping policy to keep users from taking advantage of the system by 'tip baiting.'
Starting Monday, Instacart users have 24 hours after a delivery is made to withdraw tips. Before, customers had up to three days to rescind or alter them.
A full day is still generous by delivery service standards. Uber Eats lets users edit tips for up to one hour after orders arrive. Postmates gives users 10 hours to change tips. Despite the bait-and-switch issue, Instacart shoppers are making more money from tips during the pandemic, the company said. And tip bating is a relatively rare occurrence.
Only 0.25% of orders had a tip adjusted after 24 hours and less than 0.5% of tips are removed entirely after groceries are delivered, Instacart said. Still, the company realizes"that it’s disappointing for shoppers in the rare case that this happens," Instacart said. The company has hired over 150,000 staffers because of the COVID-19 crisis as the service has gained popularity. Instacart connects customers with nearby personal shoppers who gather provisions at local grocery stores for home delivery.
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