Southwest Airlines vows to make things right with passengers after a massive travel meltdown scuttled holiday plans for hundreds of thousands of passengers.
Ask Southwest Airlines employees about their company's technology, and one word keeps coming up:"antiquated."
Leaders of multiple labor unions also told CNN that management briefed them about a more normal flight schedule heading into the holiday weekend. While Southwest does have major connecting airports, much of its schedule involves planes and crews crisscrossing the country -- a network that aviation watchers say is more vulnerable than legacy carriers' hub-and-spoke model that can contain a disruption to particular geographic regions.
Crew schedulers in another department are manually checking which pilots and flight attendants meet strict federal rules on work hours -- rules meant to keep inflight safety professionals from excessive fatigue. "They're just not manned with enough manpower in order to give the scheduling changes to flight attendants and that's created a ripple effect that is creating chaos throughout the nation."Southwest Airlines planes are seen at Baltimore/Washington International Airport on Wednesday after Southwest Airlines canceled thousands of flightsSouthwest has made some software improvements.
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