New protections will be introduced from October 1, 2024
UK mobile customers will be 'better protected' against unexpected roaming charges while using their phone abroad and at home under new rules announced today by Ofcom.
Ofcom is introducing new protections. From 1 October 2024, mobile providers need to notify customers when they start roaming. Cristina Luna-Esteban, Ofcom’s Director of Telecoms Consumer Policy, said: “The last thing holidaymakers want when returning from a trip abroad is an unexpected mobile phone bill. At the moment, some customers aren’t getting clear information from their provider to help them manage their mobile use and plan their spend.
It added: "Our research shows that one in seven UK mobile customers experience this when abroad or still in the UK. "This could include proactively alerting customers to the likelihood of inadvertent roaming in areas where this often happens; and have measures in place to enable customers to reduce or limit their spend on roaming while in the UK. This could include treating mobile usage in Ireland the same as being in the UK."
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