The reason for so many violent service delivery protests is that people feel excluded from the decisions made on their behalf
, a non-profit organisation promoting inclusive local governance processes, has witnessed institutionalised spaces of engagement as ineffective or poorly utilised. A recent study further reveals the gap in community participation. Consequently, all too often residents have reverted to protests to amplify their voice regarding services they need.which offers municipal assessments observes that there were 218 recorded service delivery protests across South African municipalities in 2018.
Fourth, recognising and institutionalising social audits to establish relationships between service delivery and resources meanwhile also promoting the monitoring of service providers by communities. , demonstrates this aspect. A first critical move would be the discarding of the silo approach, which has a long track record of failing to catalyse significant systemic change.
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