In-N-Out is barring staff from wearing masks unless they have a medical note. The burger icon wants customers to see employees' smiles.
"We are introducing new mask guidelines that emphasize the importance of customer service and the ability to show our associates' smiles and other facial features while considering the health and well-being of all individuals," said the memo, which was addressed to employees in Arizona,"No masks shall be worn in the store or support facility unless an associate has a valid medical note exempting him or her from this requirement," the memo said.
Employees must provide a valid medical note to a store manager, divisional manager, manager, or human resources, the memo said. "Without disclosing the medical diagnosis or confidential medical information, the medical note should clearly state the reason for the exemption and include the estimated duration, if applicable," the memo said.
Employees who require a mask for medical reasons must wear a company-provided N-95 mask, according to the memo. Failure to comply could lead to"disciplinary action up to and including termination of employment," the memo said.
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