ICA announced that it is investigating to establish the root cause of the system issue.
The Immigration and Checkpoints Authority announced the disruption on Facebook at 11.28am on Friday, adding that it “regrets the inconvenience caused to travellers and seeks their understanding and patience”.
“We have recalled off-duty officers to provide additional support to manage the situation and to ensure law and order,” ICA said, adding that travellers at checkpoints were advised to cooperate with on-site officers and to factor in additional time for immigration clearance. Motorists entering Singapore through the land checkpoints before noon had griped online that they had been left waiting in the queue with no reprieve in sight.
Long queues had formed at Changi Airport as well, with throngs of people waiting to enter departure gates. He said they had just finished their meal at an eatery in Terminal 3 at around 11am when they heard the announcement over the PA system about the system issues.
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