Building around the so-called typical user is a dangerous mistake.
that the major threat isn’t solely data collection via period-tracking apps, but also fake clinics and police device searches. And those who will be most impacted are, of course, communities of color, LGBTQ people, sex workers, and highly disenfranchised communities. If the tools had been built with their cases in mind, with some foresight of the risks and their weaponization, they could have avoided a mass exodus of users but also remained as go-to resources in a time of dire need.
No small fixes can address the larger and deeply rooted structural issues that foreground how these technologies are deployed or weaponized. However, in centering, consulting, and understanding the legal, social, and political issues that impact decentered and marginalized groups, some protections can be provided. Reimagining the importance of cases that deviate from the so-called typical technology user and placing them at the center of the design process is not a revolutionary concept.
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