IBM's motto is 'Think' – its CEO reckons AI can do that as well as some workers
he thinks up to 30 percent of IBM's back-office jobs – around 7,800 roles – could be replaced by AI.
The CEO didn't specify the kind of AI he thinks can replace people. However back-office staff are sometimes described as"process workers" – folks whose work often requires them to undertake defined activities rather than exercise more abstract thinking.
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