'I was so angry!': Customer frustrations, more questions for CLE glass company after News 5 Investigation

Investigative Reporter at News 5 Cleveland

CLEVLEAND — A local woman is fired up after being a customer of a local glass company that was the focus of a recent News 5 Investigation. We are following through on frustrations with a business called Glass Doctor in Cleveland. After we got involved initially, the company said it would pay people back but there have been problems.Glass company breaks promises, customers say; owner apologizes “I was really getting ticked off, to say the least,” said Maria Hartwig from Grafton.

We asked him about the Better Business Bureau accreditation logo that’s now gone from his site, something the Cleveland BBB fought to remove because Glass Doctor has an F-rating with the BBB. When we were at the Glass Doctor store, we pointed out that having the logo on the site was an issue.“Yeah, that… I should have taken care of that beforehand,” said Kelly.“I’ll give her a call today and we’ll come to something in the middle,” said Kelly.

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