Investigative Reporter at News 5 Cleveland
CLEVELAND — Personal medical information is supposed to be protected, but what happens when hospital bills filled with health-related details end up at the wrong address ? For a Doylestown woman, it meant absolute frustration with University Hospitals .
“ said, ‘I can no longer help you.’ And she hung up on me,” said Shisler. She told me she carefully protects her personal information after being a victim of a recent data breach. Shisler said she did some research and eventually found out there was a UH employee with a similar name, just one letter off.
In 2021, we noted the U.S. Department of Health and Human Services reporting health privacy rule complaints averaged two per every hour in the day. In 2024,it hasn’t gotten any better. “It is a HIPPA violation,” she replied. “Health care providers, in general, have to obtain patient permission for disclosure of identifiable patient information.”
University Hospitals Wrong Address
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