'Top performers’ success isn’t magic, and their communication style can be learned,' says Melody Wilding, author of 'Managing Up.'
Certain people seem to walk into a room and immediately command attention. Their word choices and tone convey both confidence and competence. They don't even look like they're trying too hard.
The disconnect typically comes down to emphasizing activities instead of outcomes when they talk about their work. If you say, "I updated the customer database," or, "I trained the new team members," you're describing what you did, but not why it matters to the business."The customer database now has refreshed metrics, which means the sales team has accurate data.
Avoid ending your messages with vague phrases like, "Let me know your thoughts," or, "Feel free to reach out with questions." Be specific about the action you'd like the person to take. For instance:"Our ask is 30 minutes next week to walk through the proposal and get your feedback.". They don't ignore or push harder when a C-level executive seems hesitant. They probe deeper to uncover objections and concerns.
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